Free shipping throughout Australia for orders over $100 using the code “FREE” at checkout.

Currently only shipping to selected countries. If you can’t checkout, I may not be shipping to your country! Let me know and I’ll go about adding it to the list.

Please check the tracking first before contacting me wondering where your package is located.

All orders are thoroughly packaged with numerous layers of protection to prevent breakage regardless of distance travelled or rough handling in transit. 

Only biodegradable, recycled/recyclable materials are sourced for packaging, however, some orders may include repurposed packaging (e.g. bubble wrap) from deliveries sent to the shop, which are re-used to extend the functionality and prevent the immediate disposal to landfill.

Please be aware that international packages may be subject to customs, duties or other fees that are calculated by each country. Such costs are the responsibility of the customer and not Ferne & Co.

Returns

I am a very little business, so please choose carefully as returns simply due to change of mind are not currently accepted. 

Despite rigorously packing all pieces with care and consideration, pottery can still break during transit. If your item arrives broken, please let me know within 7 days of your package arriving, along with photo documentation, and we can discuss the best option for how we should proceed.

Did you read all that? Here’s a *bold* smiley face for you :)